While iTunes is not a requirement to run Duet, it's likely some of the required drivers were not installed properly during Duet's installation process and iTunes can help with that. We need to make sure it's the iTunes version from Apple's website and not the one from the Microsoft Store. Could you please follow these steps to install iTunes and see if that makes any difference?
If this didn't help, please e-mail us at firstname.lastname@example.org – our specialists are ready and happy to help further!
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